Who we are
Our website address is: https://venushealth.pk.
Privacy & Communication Policy
Last Updated: [01-01-2026
This Privacy & Communication Policy explains how Venus Health (“Venus Health,” “we,” “our,” or “the Clinic”) collects, uses, stores, records, and communicates personal and clinical information obtained through digital platforms, advertisements, and in-clinic interactions.
By submitting your information, contacting us, booking an appointment, or receiving services at Venus Health, you acknowledge that you have read, understood, and agreed to this Policy.
1. Information We Collect
We may collect personal and clinical information voluntarily provided by you, including but not limited to:
• Full name
• Phone number and WhatsApp number
• Email address
• City or location
• Inquiry details and service interests
• Appointment, billing, and payment records
• Consultation notes and treatment history
• Treatment videos and feedback/testimonial videos (where consent is provided)
• Communication records (calls, messages, emails)
Venus Health does not routinely capture before-and-after photographic images as part of standard clinical practice.
2. How Information Is Collected
Information may be collected through:
• Website contact or booking forms
• Facebook / Instagram lead forms
• WhatsApp ads and direct WhatsApp conversations
• Phone calls, SMS, or emails
• Walk-in or in-clinic forms
• Consultations, treatments, follow-ups, and recorded feedback
All information is provided voluntarily by the client.
3. Purpose of Data Collection
Your information is collected and used for legitimate healthcare and business purposes, including:
• Responding to inquiries and consultations
• Appointment scheduling and reminders
• Treatment planning and service delivery
• Post-treatment follow-up and continuity of care
• Recording treatment processes for quality assurance
• Client feedback and experience documentation
• Service updates, clinic announcements, and approved marketing activities
• Internal documentation, compliance, and quality assurance
4. Consent to Communication
By submitting your contact details through any platform or by engaging with our services, you provide explicit and informed consent to be contacted by Venus Health via:
• SMS
• Phone calls
Communications may include appointment coordination, follow-ups, service information, health-related updates, and limited promotional messages.
Submission of a form, message, inquiry, or in-clinic registration constitutes affirmative consent.
5. Marketing, Informational & Promotional Communication
Venus Health follows consent-based communication practices:
• Messages are sent only to individuals who voluntarily share their contact details
• Communications remain relevant to healthcare services offered
• Personal data is not sold, rented, or traded to third parties
Receipt of marketing or informational communication does not obligate the recipient to proceed with any service.
6. Opt-Out & Withdrawal of Communication Consent
You may withdraw consent for non-essential communications at any time.
To opt out, email STOP to:
📧 info@venushealth.pk
Upon receipt of a valid opt-out request:
• Your contact will be suppressed from promotional or non-essential communication
• Processing may take a reasonable period across systems
Service-related or legally required communications may still be sent where applicable.
7. Communication Records & Proof of Consent
For compliance and legal protection, Venus Health may retain:
• Lead form submissions and displayed disclaimers
• Consent records and timestamps
• Message, call, and email logs
• Written or recorded approvals for marketing use
These records may be relied upon to demonstrate lawful consent if required by regulators or lawful authorities.
8. In-Clinic Data Collection & Patient Records
During consultations and treatments, Venus Health may collect and maintain:
• Patient intake and registration forms
• Medical history and consultation notes
• Treatment plans and session records
• Appointment, billing, and payment information
All such data forms part of the Clinic’s confidential medical and operational records.
9. Treatment Consent & Medical Judgment
By undergoing consultation or treatment at Venus Health, clients acknowledge that:
• Treatments and procedures are explained prior to commencement
• Medical decisions are based on professional judgment
• Individual responses and outcomes may vary
• No outcome or improvement is guaranteed unless expressly stated in writing
Dissatisfaction based on subjective expectations or biological variability does not constitute negligence.
10. Treatment Videos & Clinical Recording
Venus Health may record treatment videos for:
• Internal quality assurance
• Training and protocol review
• Documentation of treatment processes
Such recordings are handled confidentially and are not used for marketing without separate, explicit consent.
11. Client Feedback, Reviews & Marketing Videos
Where clients voluntarily provide review, testimonial, or feedback videos, Venus Health may use such content for:
• Marketing
• Educational purposes
• Social media, website, or promotional campaigns
Such use is subject to explicit consent, which may be written, digital, or recorded.
Consent for marketing use:
• Is voluntary
• May be withdrawn prospectively
• Does not affect lawful use prior to withdrawal
• Does not guarantee removal from third-party platforms where control is limited
12. No Representation or Guarantee Through Media
Clients acknowledge that:
• Treatment or testimonial videos do not constitute medical advice or guarantees
• Individual experiences vary
• No video represents a promised outcome or standard result
This clause applies to all marketing and educational content.
13. Access, Storage & Confidentiality of Records
All records, including video content:
• Are stored securely with restricted access
• Are accessible only to authorized staff on a need-to-know basis
• Are retained as required for legal, regulatory, or operational purposes
Access requests may be subject to verification and administrative procedures.
14. Data Accuracy & Client Responsibility
Clients are responsible for providing complete and accurate information.
Venus Health shall not be liable for:
• Clinical decisions affected by incomplete or inaccurate disclosures
• Complications arising from undisclosed medical conditions, medications, or contraindications
15. Third-Party Platforms & Services
Venus Health may use third-party platforms including:
• Social media and advertising platforms
• Messaging services (e.g., WhatsApp Business)
• CRM, appointment, or marketing tools
Use of such platforms is governed by their respective privacy policies. Venus Health is not responsible for actions of third parties beyond its control.
16. Legal & Regulatory Disclosures
Information may be disclosed where required by:
• Applicable laws or regulations
• Court orders or lawful authority
• Regulatory or compliance inquiries
Disclosure shall be limited strictly to what is legally required.
17. Digital Communication Disclaimer
Communication via WhatsApp, social media, email, or phone:
• Does not constitute medical diagnosis or prescription
• Is informational unless expressly stated otherwise
Medical advice is provided only during in-clinic consultations.
18. Limitation of Liability
Venus Health shall not be liable for:
• Communications sent pursuant to valid consent
• Subjective dissatisfaction with treatment outcomes
• Misinterpretation of marketing or testimonial content
• Delays caused by technical or system limitations
• Unauthorized access resulting from shared devices or third-party misuse
19. Good-Faith Resolution & Dispute Handling
Clients agree to first communicate concerns directly with the Clinic for resolution.
Frivolous, misleading, or malicious claims made despite documented consent and disclosures may be contested using clinic records.
20. Policy Updates
This Policy may be updated periodically. Continued interaction with Venus Health after updates constitutes acceptance of the revised Policy.
21. Contact Information
For privacy concerns, opt-out requests, or policy questions:
📧 info@venushealth.pk